














Normally, a software developer does not deliver the
source code to the end customer as a way to protect his know-how and
intellectual property. The licensee is exposed to the risk of the developer
disappearing or not providing adequate maintenance service. The Escrow Deposit
creates a trust environment between
developers and customers, based on the deposit of source code in a notary
office that can be accessed by the licensee if
a number of conditions, that are agreed upon initially, are raised.
If you are a licensee (user) of a computer program or
an information system and want to ensure your rights of access to source code,
you need to contract a Transactional Escrow. This service can be provided in
face to face mode or online (on the future).
If you are a software developer and want to offer
additional assurance to your customers, you can offer the Escrow Transactional service
depositing the source code in a notary office and signing an Escrow Agreement
with clauses to release the code under
certain circumstances, usually linked to compliance with a Service Level
Agreement.
This type of service has two kinds: Singular and
Plural.
The Singular Transactional Escrow is one that links
the developer, the depositary and a single customer or licensee. It is the one
used in custom-made development programs.
The Plural Transactional Escrow is one that links the
developer, the depositary and a large number of clients or licensees. It is the
one used in the case of standard programs that are used by a greater number of
users.
Program users may obtain this warranty service to
access source code as part of the maintenance contract or as an independent and
optional service.
We can say that the Transactional Escrow is form of
protection of the rights of software users and a way for developers to provide
differential services.
For more information about this service, complete the
following form